Terms & Conditions

Last updated: January 2025

These Terms and Conditions ("Terms") govern your use of NOBLEDRIVE's executive transfer services. By booking a transfer, you agree to these Terms. Please read them carefully.

1. Definitions

• "NOBLEDRIVE," "we," "our," "us": The service provider registered under KvK 96520531
• "Customer," "you," "your": The individual or entity booking a transfer
• "Service": Chauffeur-driven transfer services between specified locations
• "Booking": A confirmed reservation made through our website, email, or phone

2. Booking and Confirmation

2.1 Advance Booking Requirement

All bookings must be made at least 24 hours in advance and within 60 days of the intended travel date. Last-minute or same-day bookings are not accepted.

2.2 Booking Confirmation

A booking is confirmed only after:

• You receive a written confirmation via email from NOBLEDRIVE
• Payment is successfully processed (for "Pay Online" bookings)

Verbal agreements or unconfirmed requests do not constitute a valid booking.

2.3 Accuracy of Information

You are responsible for providing accurate booking details (name, contact, pick-up/drop-off locations, date, time, flight number). NOBLEDRIVE is not liable for issues arising from incorrect information.

3. Service Coverage

3.1 Standard Routes

Our primary service is transfers between Rotterdam hotels and Dutch airports (Amsterdam Schiphol, Rotterdam The Hague, Eindhoven). Fixed pricing applies to these routes.

3.2 Custom Requests

For pick-ups from non-hotel addresses or destinations outside our standard routes, contact us for a custom quote. Acceptance of such bookings is at our discretion.

4. Pricing and Payment

4.1 Pricing Structure

Prices are displayed on our website and include:

• Chauffeur-driven transfer service
• VAT (21% as required by Dutch law)
• Standard waiting time (15 minutes for hotels, 60 minutes for airports)

Prices are subject to change without notice. The price confirmed in your booking confirmation is final.

4.2 Payment Methods

We accept the following payment methods:

• Pay Online (via Mollie): iDEAL, credit card and other methods shown at checkout. Payment is required at the time of booking.
• Cash after the ride: Payment directly to the chauffeur. This option is only available for guests staying at hotels and for approved corporate clients. For all other customers, online payment via Mollie is required.
• Invoice: Available only for approved corporate accounts. Invoices must be paid within 7 days of the invoice date.

4.3 Partner Discounts

Promotional codes must be entered at booking. Discounts cannot be applied retroactively.

4.4 Additional Charges

The following may incur extra fees:

• Excessive Waiting Time: €1 per minute beyond the standard waiting period
• Route Changes: If you change the destination after pick-up, additional charges apply
• Tolls and Parking: Charged if applicable (communicated in advance)
• Soiling or Damage: Cleaning or repair costs for damage to the vehicle

5. Cancellations and Modifications

5.1 Cancellation by Customer

• Free Cancellation: Cancel up to 24 hours before pick-up time for a full refund
• Late Cancellation (within 24 hours): No refund; full payment is retained
• No-Show: If you fail to arrive at the pick-up location, no refund is provided

5.2 Modifications

Changes to bookings (date, time, location) must be requested at least 24 hours in advance. Modifications are subject to availability and may incur additional charges.

5.3 Cancellation by NOBLEDRIVE

We reserve the right to cancel bookings due to:

• Force majeure (extreme weather, accidents, road closures)
• Vehicle malfunction or chauffeur unavailability

In such cases, you will receive a full refund or be offered an alternative solution.

6. Service Execution

6.1 Pick-Up and Waiting Time

• Hotel Pick-Ups: The chauffeur aims to arrive 5 minutes before the scheduled time; a 15-minute grace period applies.
• Airport Pick-Ups: The chauffeur monitors flight status as far as reasonably possible; 60 minutes of waiting time from actual landing is included.

Planning buffer: We always plan our journeys carefully, but we cannot guarantee arrival at a specific time. You are responsible for choosing a pick-up time with sufficient buffer for traffic, security checks and airline procedures.

6.2 Flight Delays

For airport pick-ups, you must provide your flight number. We make reasonable efforts to monitor your flight and adjust the pick-up time. In case of significant delays, schedule changes or diversions, our originally scheduled vehicle may no longer be available. In that case we will work with you to find a suitable solution, such as rebooking to a later time or arranging alternative transport, where possible. Additional costs may apply and we are not liable if no suitable alternative is available.

6.3 Luggage and Passengers

Our standard vehicle (Kia EV6) accommodates up to 4 passengers and approximately 2 large suitcases and 2 small bags. If you travel with more passengers or luggage than this, you must inform us in advance so we can advise whether the booking is suitable or whether alternative arrangements are needed.

6.4 Optional Silence Ride

Request a quiet, conversation-free transfer at booking. Chauffeurs will minimize interaction unless necessary for safety or service.

7. Customer Responsibilities

• Punctuality: Be ready at the pick-up location at the scheduled time
• Communication: Inform us immediately of delays, cancellations, or changes
• Behavior: Treat chauffeurs with respect; abusive behavior may result in service termination without refund
• Vehicle Condition: Do not smoke, eat, or bring pets unless pre-approved

8. Liability and Insurance

8.1 NOBLEDRIVE's Liability

We are insured for passenger transport in accordance with Dutch law. Our liability for damage is limited to what is paid out under our professional liability and passenger insurance policies, unless mandatory law requires otherwise.

8.2 Exclusion of Liability

NOBLEDRIVE is not liable for:

• Missed flights or appointments due to traffic, accidents, delays, or force majeure events
• Indirect or consequential damages (e.g., lost business opportunities)
• Loss of personal belongings left in the vehicle (we store found items for 30 days where reasonably possible)

8.3 Customer Insurance

We recommend purchasing travel insurance to cover cancellations, delays, or missed connections.

9. Complaints and Dispute Resolution

9.1 Filing a Complaint

If you are dissatisfied with our service, contact us within 7 days at bookings@nobledrive.nl. We will respond within 14 days.

9.2 Dispute Resolution

If we cannot resolve the issue amicably, disputes will be governed by Dutch law. Consumers may submit disputes to the Geschillencommissie Taxivervoer if and insofar as we are affiliated with this committee at the time of the dispute. In all other cases, disputes will be submitted to the competent courts in Rotterdam, the Netherlands.

10. Force Majeure

NOBLEDRIVE is not liable for delays or cancellations caused by events beyond our control, including but not limited to:

• Severe weather, natural disasters, or public health emergencies
• Traffic accidents, road closures, or strikes
• Government restrictions or airport closures

In such cases, we will offer a refund or rescheduling where reasonably possible, but we are not liable for any resulting damage, such as missed flights or connections.

11. Privacy and Data Protection

Your personal data is processed in accordance with our Privacy Policy and GDPR/AVG regulations. We do not share your information with third parties except as required for service delivery, payment processing, or legal compliance. For full details on how we handle your personal data, please refer to our Privacy Policy available on our website.

12. Intellectual Property

All content on our website (text, logos, images) is the property of NOBLEDRIVE and protected by Dutch and international copyright law. Unauthorized use is prohibited.

13. Governing Law

These Terms are governed by the laws of the Netherlands. Any disputes will be subject to the exclusive jurisdiction of the Dutch courts in Rotterdam, unless mandatory consumer law provides otherwise.

14. Changes to Terms

We may update these Terms periodically. The "Last updated" date indicates the latest revision. Continued use of our services constitutes acceptance of the updated Terms.

15. Contact Information

For questions, bookings, or complaints, contact us:

NOBLEDRIVE
Email: bookings@nobledrive.nl
Phone: +31 6 5790 0409
KvK: 96520531 | VAT: NL005214836B96

By booking a transfer with NOBLEDRIVE, you acknowledge that you have read, understood, and agree to these Terms and Conditions.